Returns & Refunds Policy

Gemstones advertised on Nimuzon.com are sold directly by sellers. Returns, exchanges and refunds for gemstones are therefore governed by the terms you agree with the seller. Before paying, we recommend confirming in writing:

• Whether returns are accepted and the return window.
• The condition the gemstone must be returned in, including certificates and packaging.
• Who pays return shipping and insurance.
• How and when a refund will be issued.

For gemstones sold by the Nimuzon Official Shop, return and refund terms are confirmed with you in writing before payment. Any gemstone returned must be in its original condition, together with all certificates and packaging supplied.

If a gemstone differs materially from its listing, contact the seller first. If the matter cannot be resolved, report it to us with the listing details and your correspondence. We will review the report and may take action against the listing or seller account, but we cannot guarantee a refund for a sale we were not party to.

Listing packages are digital services that activate once payment is confirmed. Payments are generally non-refundable once package credits have been used. We will review refund requests for:

• Duplicate charges for the same package.
• Payments taken where credits were never added to your account.
• Technical errors on our side that prevented the package from being used.

Email support@nimuzon.com with your package purchase reference, the date of payment and a short description of the issue. If you were charged but credits have not appeared, please do not pay again until we have checked the payment. We aim to respond within 5 business days.

Approved refunds are returned to the original payment method through PayHere. Depending on your bank, funds can take up to 14 business days to appear. Refunds are not processed automatically on the website.

This policy does not limit any rights you have under applicable consumer protection law.